Refund Policy

Replacement & Refund Policy

We have a 3-day replacement policy, which means that after receiving your set(s), you have 3 days to get in contact and request a replacement or refund, should something be wrong. 

To be eligible for a replacement, our set(s) must be in the same condition you received it, packed, and sent back to us for inspection.  A replacement part/set will be provided at the earliest convenience. 

A refund will be processed if an agreement cannot be reached.

To start a replacement process, you can contact us directly at admin@thebricklibrary.co.nz.  You can also contact us for any return question, issues or set enquiries at admin@thebricklibrary.co.nz.

 

Damages and issues

Please open and inspect your order when you receive it.  Contact us immediately if the set(s) is defective, damaged or if you have received the wrong set(s).  While we do take the outmost care when sorting and packing sets, errors do happen.  Contact us and we can help resolve the issue and make it right.

 

Subscription Fees

We cannot process refunds for paid subscription fees.  We can however assist in changing or cancelling your subscription to prevent any future payments being charged.

 

Refunds

We will notify you once we’ve received and inspected your returned set(s), and let you know if the refund was approved.

If approved, you will be automatically refunded back to your original payment method within 10 business days.  Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved and processed your refund, please contact us at admin@thebricklibrary.co.nz.